Define, design and implement

Hands-On Expertise to Modernize and Scale Your Customer Service Operations

Freelance and interim consulting for

AI-driven customer service

Available for work

What I Do

I focus my efforts on the most critical elements of operational and transformation success: Strategy, Implementation and Growth.

Strategy & Tool Selection

Identifying your company needs, defining a suitable strategy and selecting tools

Implementation & Automation

Implement tools, integrate systems and automating processes for effective operations.

Coaching & Iterative Growth

Onboarding, coaching and periodic evaluation for effective service and iterative growth.

How I Work

To focus on the work that makes real impact, i use an iterative three step process. From identifying opportunities to goal driven execution, and iteration.

1. We Explore Opportunities

We’ll discuss goals, needs, and desires. Spotting opportunities, no strings attached

2. We set Goals & Define Tasks

We set goals, define the work, and prioritise from quick-wins to long term bets

3. We Execute, Evaluate & Iterate

We execute work, evaluate the outcomes and spot new opportunities to iterate

Who I Am

I’m Seren, and i help businesses scale their customer service operations, just like a internal project manager, but more specialised and remote

Now, I use these skills to enable businesses to scale their service operations with AI.

AI & Service Specialist

6+ Years of Experience

25+ Projects Delivered

Get In Touch

Ready to improve your service performance? Schedule a free discovery call to explore your options.